SUMMIT CHALETS TERMS AND CONDITIONS
“The Client(s)” – includes all individuals named on the booking form and/or any booking taken from a business, firm or corporate entity.
“Accommodation” – includes a chalet and any part thereof or other premises provided for such purpose.
“Party Leader” – includes the person returning the booking form and/or any business, firm or corporate entity making or placing a booking and/or any person returning the form on behalf of the business, firm or corporate entity.
A contract exists between Summit Chalets and the Client(s) once a deposit, of 25% of the total cost (or full payment if less than 8 weeks before the start of the holiday) has been received and these terms and conditions have been agreed to by booking on our website or filing in a booking form. The Party Leader guarantees payment in full of the total cost and does so on behalf of and with the consent of all others for whom the booking is made.
Our Covid-19 booking policy for winter season 20/21 and 21/22
The following special booking conditions for season 20/21 and 21/22 are supplementary to and do not replace (unless where stated) the Summit Chalets terms and conditions
We want you to be able to book your holiday with us in complete confidence. We have therefore implemented the following special booking conditions for season 20/21 and 21/22. If, at the time your booking is due to start, you are unable to take your holiday for one of the below stated reasons we will offer you 75% refund and a 25% credit note (or if you prefer to defer your holiday entirely a 100% credit note), which will be valid for a booking in the same chalet as your original booking, for up to 15 months following the original booking date.
Any booking due to start before the 25thApril 2022 will be covered by the below Covid-19 booking conditions.
A 25% booking deposit is due at the time of booking.
Your balance is due 8 weeks before the start of your holiday
If the balance is not paid at the due date, Summit Chalets reserves the right to cancel your holiday and in this case the deposit will be non-refundable and will not form part of any refund or credit.
Valid reasons for cancellation will be as follows:
- If the FCDO (UK Foreign, Commonwealth & Development Office) advises against travel (including non-essential travel to France) or similar restrictions are introduced by the equivalent governing body in your country of residence (as listed on your booking).
- If travel restrictions are put in place in France (including French border closure) or Meribel preventing you from travelling to the booked property.
- If the resort of Meribel closes due to restrictions implemented by the French government or any other local or public authority.
- If you have to quarantine for more than 24 hours upon arrival in France.
- If we have to close the chalet you have booked due to national or local restrictions relating to Covid-19
Covid-19 cancellation terms
The Covid-19 booking policy is for whole bookings only and the agreement is with the lead booking name only.
One or more of the above listed valid reasons for cancellation must be in place on the date that your booking with us is due to start.
Our Covid-19 cancellation conditions are valid until the day your booking starts however should Covid-19 have any impact upon your booking once you have arrived in the resort there will be no refund due.
Any other reason will not be considered a valid reason for cancelling in relation the above covid-19 booking conditions. Non valid reasons for cancelling include but are not limited to:
- A disinclination to travel, where there are no government restrictions in place preventing travel between your country of residence and Meribel
- An inability to travel due to illness (including any covid-19 related illness)
- You or any of your group being subject to a self isolation order
Credit note terms
- Where a credit note is issued it will be valid for up to 15 months following the original booking date.
- The credit note cannot be resold, transferred for value or exchanged or cash.
- Summit Chalets will not be responsible for any credit note that is lost, stolen, destroyed or used without your permission.
- The credit note must be redeemed by the person who is named on the voucher, this will be the person who signed the booking form for the original booking.
- Where the voucher is used to make a new booking that is then subsequently cancelled for whatever reason, any refund due to you will firstly be refunded back via credit onto the credit note up to the value of the initial credit note
- Any booking made with a credit note will be covered by these terms and conditions as for the original booking.
Chalets and apartments can be placed on hold for up to 48 hours. At the end of 48 hours the deposit (or full payment if less than 8 weeks before the start of the holiday) must be paid or the chalet will automatically be released. Holds may be extended if Summit Chalets agrees, please enquire for extensions.
A 25% booking deposit is due at the time of booking (unless the booking is less than 8 weeks before the start of the holiday, in which case full payment is due immediately)
Full payment must be made at least 8 weeks prior to arrival.
All chalets and apartments are rented on an exclusive basis. The prices listed on the website are for the rental of the chalet or apartment for a period of seven days, unless stated otherwise, on a self catered basis. The rental is for up to the maximum number of people that the chalet can sleep as stated on the Summit Chalets website and the group may not exceed this number. It is possible to pay an additional fee for catering.
The Self-Catered price is for the accommodation only but does include bed linen, towels, heating, electricity, gas and the end of stay clean. Prices do not include the security deposit, meals, travel, holiday and medical insurance, ski pass, equipment hire, ski lessons, logs for the fire or daily cleaning. On leaving the self catering chalet or apartment it is expected that the chalet will be left tidy with all dishes done (it is acceptable to load and start dishwasher, the cleaners can empty it), fridge and freezer emptied of left over food and all rubbish and recycling removed from the property. Failure to do so will result in monies (£50) being deducted from your security deposit.
If Catering is added a quote will be given depending on the level of catering required. The catering is provided by independent caterers and is depended on their availability. The catered price will also include 2 midweek cleans.
A refundable security deposit is due for all properties (amounts vary depending on the property, please see the relevant page on our website). The security deposit must be paid before access information can be given and will be returned within 2 weeks of departure less any deductions for damage caused to the rental property
Arrival and Departure Times
The chalets will be available to incoming guests after 5pm on day of arrival. All request for early check in or late departure must be received no later than 3 weeks before the start of the holiday, after this time we will not be able to change the check in and check out times. The chalet must be vacated by 9am on day of departure. Failure to vacate the property by this time will result in an automatic fine of £50 deducted from your security deposit.
It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports, public liability and third party cover. We will not be responsible for meeting any costs, which would otherwise have been covered. Summit Chalets reserves the right to terminate the booking and impose a cancellation charge in the event that proof of such cover cannot be provided if requested. You should please take your insurance policy document with you on holiday and ensure that the insurance cover you purchase is suitable and adequate for your particular requirements. You ski at your own risk at all times.
Cancellations by the Client: All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:
|Period before the start of holiday in which you notify us||Cancellation charge|
|More than 57 days||25% of holiday cost|
|56 to 43 days||50% of holiday cost|
|42 to 29 days||75% of holiday cost|
|Less than 28 days||100% of holiday cost|
Cancellation refund commitment:
We understand that cancelling your holiday is never an easy choice to make so Summit Chalets will always do their best to resell your week and IF we manage to resell the week at the same price it was originally sold at, we will refund any monies you have paid. Clients must understand that it is not always possible to resell a week, in which case the above cancellation charges apply. IF a week is resold at a discount, we will refund any monies paid less the discount applied to resell the week.
Cancellations by Summit Chalets:
Summit Chalets reserves the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports & airports or similar events.
If you are forced to return home early, we cannot refund the cost of any arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we are unable to offer you any refund for the part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Force Majeure and Liability
Summit Chalets undertakes to provide the holiday as described in their literature/website. However, in the event that circumstances beyond our control occur, Summit Chalets will not be responsible nor pay costs, expenses or losses incurred by you as a result of but not limited to, failure of mechanical and electrical equipment, acts of God, natural disasters (such as avalanches), epidemics and pandemics, war, civil disturbance, acts of Government, strikes or any other industrial action and similar events beyond our control. Summit Chalets is not responsible for any misunderstandings between third parties.
If you wish to alter any details of your booking the Party Leader must request this in writing. Alterations may be treated as a cancellation and cancellation charges applied at the discretion of Summit Chalets. Any alterations to the booking will not waiver or alter these terms and conditions and they will continue to apply with full effect.
Summit Chalets shall not be liable for any delays prior to arrival at your Accommodation or during the course of any holiday brought about by weather conditions, strikes, traffic congestion or any other circumstances whatsoever, whether foreseen or unforeseen.
You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part. Clients undertake to behave in such a way, as not to disrupt the enjoyment of others or damage the reputation of Summit Chalets. Clients may not hold parties in any Summit Chalet properties without having obtained prior permission from Summit Chalets. Summit Chalets reserves the right to terminate without compensation or refund the holiday of any person not upholding these conditions and we shall have no further obligation to that person. Any damage to the chalet or its contents will be charged to the client.
Lost and Stolen Property
In the event that guests lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned. Summit Chalets cannot accept any responsibility for theft either from the chalet or at any other time during your holiday. Any client not properly securing the chalet upon leaving will be held liable for any property taken as a result of that negligence.
It is important that a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden within the chalets.
For health and safety reasons smoking is not permitted within the chalet.
No matter how much care is taken, ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times. For catered weeks, young children can be given an early supper, which we ask, parents to supervise.
Summit Chalets reserves the right to have other Clients staying in the chalet unless the entire chalet is booked.
No refunds in respect of meals not taken will be given.
Should you have cause for complaint, you must make it known to your Summit Chalets resort contact at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay (for catered weeks, please note that your caterer is not your resort contact). No refunds or compensation will be given for problems not made know to Summit Chalets at the time they occurred. If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.
The Party Leader signing the booking form accepts these conditions on behalf of the Client(s) and shall be responsible for all actions, loss, damages & costs caused by any Client(s). They shall indemnify Summit Chalets against any claims incl. legal costs made against the company by any person.
Website & Brochure Information
Summit Chalets makes every effort to ensure that the information provided on their website summitchalets.com and in any literature is accurate at the time of publication. The company reserves the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.
These conditions (replacing the old terms and conditions as of 18thSeptember 2020) and any contract to which they apply are governed and construed in accordance with English law and are subject to the jurisdiction of the courts of England and Wales. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of England and Wales.
Summit Chalets Ltd is registered in England and Wales Number 03495542