Booking Terms and Conditions

SUMMIT CHALETS TERMS AND CONDITIONS

Definitions
“The Client(s)” – includes all individuals named on the booking form and/or any booking taken from a business, firm or corporate entity.

“Accommodation” – includes a chalet and any part thereof or other premises provided for such purpose.

“Party Leader” – includes the person returning the booking form and/or any business, firm or corporate entity making or placing a booking and/or any person returning the form on behalf of the business, firm or corporate entity.

Contract
A contract exists between Summit Chalets and the Client(s) once a deposit, of 25% of the total cost (or full payment if less than 8 weeks before the start of the holiday) has been received and these terms and conditions have been agreed to by booking on our website or filing in a booking form.  The Party Leader guarantees payment in full of the total cost and does so on behalf of and with the consent of all others for whom the booking is made.

Chalet Hold
Chalets and apartments can be placed on hold for up to 48 hours.  At the end of 48 hours the deposit (or full payment if less than 8 weeks before the start of the holiday) must be paid or the chalet will automatically be released.  Holds may be extended if Summit Chalets agrees, please enquire for extensions.

Payment
A 25% non refundable deposit is due at the time of booking (unless the booking is less than 8 weeks before the start of the holiday, in which case full payment is due immediately)
Full payment must be made at least 8 weeks prior to arrival.
For bookings made within 8 weeks of arrival, the full payment must accompany the booking form.

Prices


All chalets and apartments are rented on an exclusive basis. The prices listed on the website are for the rental of the chalet or apartment for a period of seven days, unless stated otherwise, on a self catered basis. The rental is for up to the maximum number of people that the chalet can sleep as stated on the Summit Chalets website and the group may not exceed this number. It is possible to pay an additional fee for catering.

The Self-Catered price is for the accommodation only but does include bed linen, towels, heating, electricity, gas and the end of stay clean. Prices do not include the security deposit, meals, travel, holiday and medical insurance, ski pass, equipment hire, ski lessons, logs for the fire or daily cleaning. On leaving the self catering chalet or apartment it is expected that the chalet will be left tidy with all dishes done (it is acceptable to load and start dishwasher, the cleaners can empty it), fridge and freezer emptied of left over food and all rubbish and recycling removed from the property. Failure to do so will result in monies (£50) being deducted from your security deposit.

If Catering is added a quote will be given depending on the level of catering required.  The catering is provided by independent caterers and is depended on their availability.  The catered price will also include 2 midweek cleans.

Arrival and Departure Times
The chalets will be available to incoming guests after 4pm on day of arrival. All request for early check in or late departure must be received no later than 3 weeks before the start of the holiday, after this time we will not be able to change the check in and check out times. The chalet must be vacated by 10 am on day of departure.  Failure to vacate the property by this time will result in an automatic fine of £50 deducted from your security deposit.

Insurance
It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports, public liability and third party cover.  We will not be responsible for meeting any costs, which would otherwise have been covered. Summit Chalets reserves the right to terminate the booking and impose a cancellation charge in the event that proof of such cover cannot be provided if requested.  You should please take your insurance policy document with you on holiday and ensure that the insurance cover you purchase is suitable and adequate for your particular requirements.   You ski at your own risk at all times.

Cancellations
Cancellations by the Client:
All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:

Cancellation charges:
Deposits are non refundable
8 weeks before departure 50% of full chalet price is non refundable
6 weeks before departure 75% of full chalet price is non refundable
4 weeks before departure 100% of full chalet price is non refundable

Cancellation refund commitment:
We understand that cancelling your holiday is never an easy choice to make so Summit Chalets will always do their best to resell your week and IF we manage to resell the week at the same price it was originally sold at, we will refund any monies you have paid.  Clients must understand that it is not always possible to resell a week, in which case the above cancellation charges apply.  IF a week is resold at a discount, we will refund any monies paid less the discount applied to resell the week.

Cancellations by Summit Chalets:
Summit Chalets reserves the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports & airports or similar events.

Force Majeure and Liability
Summit Chalets undertakes to provide the holiday as described in their literature/website. However, in the event that circumstances beyond our control occur, Summit Chalets will not be responsible nor pay costs, expenses or losses incurred by you as a result of but not limited to, failure of mechanical and electrical equipment, acts of God, natural disasters (such as avalanches), war, civil disturbance, acts of Government, strikes or any other industrial action and similar events beyond our control. Summit Chalets is not responsible for any misunderstandings between third parties.

Alterations


If you wish to alter any details of your booking the Party Leader must request this in writing. Alterations may be treated as a cancellation and cancellation charges applied at the discretion of Summit Chalets. Any alterations to the booking will not waiver or alter these terms and conditions and they will continue to apply with full effect.

Delays
Summit Chalets shall not be liable for any delays prior to arrival at your Accommodation or during the course of any holiday brought about by weather conditions, strikes, traffic congestion or any other circumstances whatsoever, whether foreseen or unforeseen.

Responsibilities


You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part. Clients undertake to behave in such a way, as not to disrupt the enjoyment of others or damage the reputation of Summit Chalets. Clients may not hold parties in any Summit Chalet properties without having obtained prior permission from Summit Chalets. Summit Chalets reserves the right to terminate without compensation or refund the holiday of any person not upholding these conditions and we shall have no further obligation to that person. Any damage to the chalet or its contents will be charged to the client.

Lost and Stolen Property
In the event that guests lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned. Summit Chalets cannot accept any responsibility for theft either from the chalet or at any other time during your holiday. Any client not properly securing the chalet upon leaving will be held liable for any property taken as a result of that negligence.

Outdoor Shoes


It is important that a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden within the chalets.

Smoking
For health and safety reasons smoking is not permitted within the chalet.

Children


No matter how much care is taken, ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times. For catered weeks, young children can be given an early supper, which we ask, parents to supervise.

Other Clients
Summit Chalets reserves the right to have other Clients staying in the chalet unless the entire chalet is booked.

Refunds
No refunds in respect of meals not taken will be given.

Complaints
Should you have cause for complaint, you must make it known to your Summit Chalets resort contact at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay (for catered weeks, please note that your caterer is not your resort contact). No refunds or compensation will be given for problems not made know to Summit Chalets at the time they occurred.  If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.

Indemnity
The Party Leader signing the booking form accepts these conditions on behalf of the Client(s) and shall be responsible for all actions, loss, damages & costs caused by any Client(s). They shall indemnify Summit Chalets against any claims incl. legal costs made against the company by any person.

Website & Brochure Information


Summit Chalets makes every effort to ensure that the information provided on their website summitchalets.com and in any literature is accurate at the time of publication. The company reserves the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.

Jurisdiction
These conditions and any contract to which they apply are governed and construed in accordance with English law and are subject to the jurisdiction of the courts of England and Wales. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of England and Wales.

Summit Chalets Ltd is registered in England and Wales Number 03495542